Bright Smile Dental had a database of over 3,000 patients, many of whom had not visited the practice in over a year. The traditional recall methods (postcards and occasional phone calls) were yielding poor results, with a reactivation rate of only 5%.
Our Solution
We implemented an AI-powered patient reactivation system that analyzed patient history, identified patterns in lapsed visits, and created personalized communication sequences. The system automatically reached out to patients through their preferred communication channels with customized messages addressing their specific dental needs.
The Results
Within the first three months, the practice saw a significant increase in reactivated patients. The system successfully brought back 127 patients who had not visited in over 18 months, resulting in substantial additional revenue and improved patient healthcare outcomes.
Key Results
45%
Patient Reactivation
128K
Revenue Increase
720%
ROI
15hrs
Saved Per Week
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